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Access Guide 4.0 Opening Ceremony

A VISITOR'S GUIDE TO ACCESSIBLE FACILITIES IN HK

Hong Kong Access Guide is a website to provide the accessibility information of barrier-free facilities in Hong Kong.  Every local resident, tourists and the travel industry can collect the information by accessing our website as a reference to plan for your trip and can enjoy the pleasure of travel in Hong Kong.  

Hong Kong Access Guide contains "Accessibility Information Text" and "Accessibility Information Map”.  Both versions can search for accessibility information of various attractions or facilities on the website. 

"Accessibility Information Text” is more convenient for visually impaired people. The website design complies with the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0 AA level, visually impaired people can use the "screen reading software" to access to the information. 

“Accessibility Information Map” connects to our Map website that uses the map technology and multimedia to provide information, so it can be introduced through different audio and video media. 

Sign Code name Description

Facilities inaccessible to wheelchair users

W0

Facilities inaccessible to wheelchair users

Facilities accessible to wheelchair users and meeting local design standard

W2

Facilities accessible to wheelchair users and meeting local design standard

Facilities accessible to wheelchair users but not up to local design standard

W1

Facilities accessible to wheelchair users but not up to local design standard

Facilities available for hearing impaired persons

H

Facilities available for hearing impaired persons

Facilities available for visually impaired persons

V

Facilities available for visually impaired persons

Parking facilities available

P1

Parking facilities available

Car park with reserved parking space for disabled drivers

P2

Car park with reserved parking space for disabled drivers

Locked

L

Locked

N/A

N/A

Facilities unavailable

Disability Assistance Dog

According to the guidelines of the Hong Kong Civil Aviation Department (https://www.cad.gov.hk/english/pdf/CAD800.pdf)Most airlines operating at the Hong Kong International Airport are permitted to bring boarding with assisted dogs.  Please contact the airline for details and requirements before departure.  Some airlines may request to check the permit issued by the Hong Kong Agriculture, Fisheries and Conservation Department so that the dog can be arranged to ride with the disabled person.

The Hong Kong Agriculture, Fisheries and Conservation Department has introduced measures to facilitate the importation of assisted dogs from overseas.

To prevent the introduction of animal diseases and rabies, the Agriculture, Fisheries and Conservation Department of Hong Kong controls the importation of birds and beasts into Hong Kong.

If you want to bring an auxiliary dog to Hong Kong, you must obtain a permit issued by the Hong Kong Agriculture, Fisheries and Conservation Department before you arrive in Hong Kong.

For more information and download the application form, please visit the following website:

http://www.afcd.gov.hk/tc_chi/quarantine/qua_ie/qua_ie_ipab/qua_ie_ipab_idc/qua_ie_ipab_idc.html 

In Hong Kong, the Disability Discrimination Ordinance (Cap. 487) provides that any person who refuses to entertain a visually accessible person with a visually impaired person or refuses to provide services or facilities to him may be considered violation of the Disability Discrimination Ordinance.

Under section 10B of the Food Business Regulation (Cap 132X), a person who does not allow a dog to enter a food premises while making it clear that a dog is a guide for a full or partial blind person is an exception. The law is to allow guide dogs to enter the restaurant. 

For more details, please visit the following website:

https://www.fehd.gov.hk/tc_chi/licensing/guide_general_reference/guidedog_restaurant.html 

Auxiliary dogs can also take public transport in Hong Kong and enter the venues of the Leisure and Cultural Services Department.  It is recommended to wear a proof neckband or other accessories for the auxiliary dog to identify the assisted dog for the disabled. 

For more details, please visit the following website:

MTRhttp://www.mtr.com.hk/ch/customer/services/caring_booklet.html 

Bushttps://www.td.gov.hk/filemanager/en/content_1116/nfb_bulletin_44.pdf 

Wheelchair Repair service

Emergency wheelchair repair services are provided by:

Association for Engineering and Medical Volunteer Services (EMV)

Tel: (852) 2776 8569